Privacy Policy

Welcome to Starbird Chicken. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website chicken-starbird.rest, place orders, use our services, or otherwise interact with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services.

This Privacy Policy applies to all information collected through our website (chicken-starbird.rest), mobile ordering platforms, in-store interactions, loyalty programs, and any related services, sales, marketing, or events (collectively referred to as the "Services").

1. Who We Are

Starbird Chicken is a food service business operating in the United States. We are committed to transparency and responsible data practices in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).

Company Name Starbird Chicken
Website chicken-starbird.rest
Email [email protected]

2. Information We Collect

We collect several types of information from and about users of our Services, including information by which you may be personally identified and information about your internet connection and the equipment you use to access our Services.

2.1 Personal Information You Provide to Us

We collect personal information that you voluntarily provide to us when you:

  • Register an account or join our loyalty program
  • Place an order online or through a third-party delivery platform
  • Subscribe to our newsletter or marketing communications
  • Contact us via email, phone, or contact forms
  • Participate in promotions, sweepstakes, or surveys
  • Provide feedback or reviews about our products or services

This personal information may include:

  • Identifiers: Full name, username, password
  • Contact Information: Email address, telephone number, mailing or billing address
  • Payment Information: Credit or debit card details, billing information (processed securely through third-party payment processors; we do not store full card numbers)
  • Order Information: Food preferences, dietary restrictions, order history, delivery instructions
  • Account Details: Profile picture, loyalty points, reward redemption history
  • Communications: Messages, inquiries, feedback, or complaints you send us
  • Demographic Information: Age, gender, zip code (where voluntarily provided)

2.2 Information Collected Automatically

When you visit or use our website or digital platforms, we automatically collect certain information about your device and usage patterns. This information is generally non-identifying on its own but may be combined with personal data to identify you.

  • Log Data: IP address, browser type and version, operating system, referral URLs, pages visited, time and date of visits, clickstream data
  • Device Information: Device type, hardware model, unique device identifiers, mobile network information
  • Usage Data: Pages viewed, time spent on pages, links clicked, features used, search queries entered on our site
  • Location Data: General geographic location based on IP address; precise location if you grant permission through your device settings (for delivery or store locator features)
  • Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies (see Section 7 for details)

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

  • Delivery Platforms: DoorDash, Uber Eats, Grubhub, and other partners when you order through their platforms
  • Payment Processors: Transaction confirmations, fraud detection signals
  • Social Media Platforms: Profile information if you connect social accounts or interact with our social media pages
  • Analytics Providers: Aggregated behavioral data to improve our Services
  • Marketing Partners: Contact lists and campaign engagement data in compliance with applicable laws
  • Public Sources: Publicly available databases and directories

2.4 Sensitive Personal Information

We may collect limited categories of sensitive personal information, such as dietary restrictions or allergen preferences you voluntarily share with us for order customization purposes. We do not use this information for any purpose other than fulfilling your order and ensuring your safety. We do not sell sensitive personal information as defined under the CPRA.

3. How We Use Your Information

We use the information we collect for a variety of business and operational purposes, including:

3.1 Service Provision and Order Fulfillment

  • Processing and fulfilling your food orders, both online and in-store
  • Managing your account and loyalty program membership
  • Processing payments and preventing fraudulent transactions
  • Sending order confirmations, receipts, and delivery updates
  • Providing customer support and responding to your inquiries or complaints
  • Handling returns, refunds, or order corrections

3.2 Analytics and Service Improvement

  • Analyzing how our website and services are used to improve functionality and user experience
  • Conducting research to understand customer preferences and dining habits
  • Testing new features, menus, or promotional offerings
  • Monitoring website performance and troubleshooting technical issues
  • Generating aggregated, anonymized reports about our customers and services

3.3 Marketing and Promotions

  • Sending promotional emails, newsletters, and special offers (with your consent where required)
  • Personalizing your experience and delivering relevant content, offers, and recommendations
  • Running loyalty programs, sweepstakes, contests, and promotional campaigns
  • Displaying targeted advertisements on our website and on third-party platforms
  • Retargeting campaigns based on your browsing and purchase history

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email or by contacting us at [email protected].

3.4 Legal Compliance and Safety

  • Complying with applicable laws, regulations, legal processes, and governmental requests
  • Enforcing our Terms of Service and other legal agreements
  • Protecting the rights, property, and safety of Starbird Chicken, our customers, and others
  • Detecting, investigating, and preventing fraudulent, harmful, or illegal activity
  • Maintaining records as required by applicable food safety, tax, or business regulations

3.5 Business Operations

  • Operating, maintaining, and improving our business operations
  • Facilitating corporate transactions such as mergers, acquisitions, or asset sales
  • Communicating with vendors, suppliers, and business partners
  • Internal training and quality assurance purposes

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary consideration, except as disclosed under CCPA/CPRA definitions related to targeted advertising (see Section 7). We may share your information in the following circumstances:

4.1 Service Providers

We engage trusted third-party companies and individuals to facilitate our Services, provide services on our behalf, perform Service-related functions, or assist us in analyzing how our Services are used. These service providers have access to your personal information only to perform these tasks and are contractually obligated not to disclose or use it for any other purpose. Categories of service providers include:

  • Payment processors (e.g., Stripe, Square, PayPal)
  • Cloud hosting and data storage providers
  • Email marketing platforms (e.g., Mailchimp, Klaviyo)
  • Analytics services (e.g., Google Analytics)
  • Customer support software providers
  • Online ordering and point-of-sale systems
  • Delivery coordination and logistics platforms
  • Advertising and retargeting platforms (e.g., Google Ads, Meta Ads)
  • Loyalty program software providers
  • Fraud detection and security services

4.2 Delivery and Ordering Partners

When you place an order through third-party platforms such as DoorDash, Uber Eats, Grubhub, or similar services, your information is also subject to those platforms' privacy policies. We receive order information from these platforms to prepare and fulfill your orders.

4.3 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid legal processes, including:

  • Court orders, subpoenas, or other legal processes
  • Requests from government or regulatory authorities
  • Compliance with health and safety regulations applicable to food service businesses
  • Situations where disclosure is necessary to protect rights, property, or the safety of our business, customers, or the public

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you via email or prominent notice on our website of any such change in ownership or use of your personal information.

4.5 With Your Consent

We may share your information with third parties for purposes not described in this policy when we have obtained your explicit consent to do so.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your information from unauthorized access, use, alteration, and destruction.

5.1 Security Measures We Implement

  • Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS (HTTPS) technology
  • Payment Security: Payment card transactions are processed using PCI-DSS compliant third-party processors; we do not store full payment card numbers on our servers
  • Access Controls: Access to personal information is restricted to authorized personnel who require it to perform their job functions
  • Password Protection: User accounts are protected by passwords; we store passwords using industry-standard hashing algorithms
  • Regular Security Audits: We conduct periodic assessments of our security practices and systems
  • Employee Training: Our team members receive training on data privacy and security best practices
  • Incident Response: We maintain procedures for identifying, reporting, and responding to data security incidents

5.2 Limitations

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law, including state data breach notification laws.

You are responsible for maintaining the confidentiality of your account credentials. Please notify us immediately at [email protected] if you suspect unauthorized access to your account.

6. Your Privacy Rights

Depending on where you reside, you may have specific rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights for California Residents (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you the following rights:

Right Description
Right to Know You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the purposes for which it was used, and the categories of third parties with whom it was shared.
Right to Delete You have the right to request deletion of personal information we have collected from you, subject to certain exceptions (such as completing transactions or complying with legal obligations).
Right to Correct You have the right to request correction of inaccurate personal information we maintain about you.
Right to Opt-Out of Sale/Sharing You have the right to opt out of the sale or sharing of your personal information. Note: we may share certain data with advertising partners which may constitute "sharing" under CPRA. You may opt out via our cookie consent tool or by contacting us.
Right to Limit Use of Sensitive PI You may request that we limit the use and disclosure of your sensitive personal information to what is necessary for providing our services.
Right to Data Portability You have the right to receive a copy of your personal information in a portable and, to the extent technically feasible, readily usable format.
Right to Non-Discrimination We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny services, charge different prices, or provide a different level of service solely because you exercised your privacy rights.

6.2 Rights for All U.S. Users

Regardless of your state of residence, we provide all users the following privacy options:

  • Access and Review: You may access and review the personal information in your account by logging into your account settings
  • Correction: You may update or correct inaccurate information through your account settings or by contacting us
  • Deletion: You may request deletion of your account and associated personal data
  • Marketing Opt-Out: You may opt out of receiving promotional communications at any time
  • Cookie Management: You may manage cookie preferences through your browser settings or our cookie consent tool

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable consumer request by:

We will respond to verifiable requests within 45 days as required under the CCPA/CPRA. If we require additional time (up to 90 days total), we will inform you of the reason and extension period in writing. We may need to verify your identity before processing your request. We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded.

You may designate an authorized agent to submit requests on your behalf. Authorized agents must provide written permission from you and may be required to verify their own identity.

7. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect information about your browsing activity on our website and to enhance your user experience.

7.1 Types of Cookies We Use

Cookie Type Purpose
Strictly Necessary Essential for the website to function properly. These enable core features like shopping cart functionality, account login, and order processing. These cannot be disabled.
Performance/Analytics Help us understand how visitors interact with our website by collecting anonymous usage data (e.g., Google Analytics, Hotjar).
Functional Remember your preferences (e.g., language, location, dietary preferences) to provide a personalized experience.
Targeting/Advertising Used to deliver relevant advertisements on our site and across other platforms. These track your browsing habits and may constitute "sharing" of personal data under CPRA.

7.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings or through our cookie consent tool available on our website. Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features. For more detailed information about the cookies we use, please refer to our full Cookie Policy available on our website.

California residents may also exercise their right to opt out of the sharing of personal information for targeted advertising purposes by using the "Do Not Sell or Share My Personal Information" link available on our website footer.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8.1 Retention Periods

Data Category Retention Period
Account Information For the duration of your account plus 3 years after account closure
Order and Transaction Records 7 years (to comply with tax and financial record requirements)
Payment Information As required by PCI-DSS standards; full card data is not retained
Marketing Preferences Until you opt out, then flagged and retained for suppression purposes for 3 years
Customer Support Communications 3 years from the date of last communication
Website Usage and Analytics Data Up to 26 months (standard Google Analytics retention)
Cookie Data Varies by cookie type (session cookies expire when browser is closed; persistent cookies as specified)
Legal Compliance Records As required by applicable law, typically 7 years

When personal information is no longer necessary for the purposes for which it was collected, we securely delete or anonymize it. If deletion is not immediately possible (e.g., due to backup storage), we isolate the data and protect it from further use until deletion is possible.

9. Children's Privacy

Starbird Chicken's online Services, including our website and loyalty program, are directed to adults aged 18 and over. We do not knowingly collect, solicit, or use personal information from anyone under the age of 13, in compliance with the Children's Online Privacy Protection Act (COPPA).

If you are under 18 years of age, please do not provide any personal information through our website. If we learn that we have inadvertently collected personal information from a child under 13, we will take prompt steps to delete that information from our systems.

If you are a parent or guardian and believe your child under 13 may have provided personal information to us, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

10. International Data Transfers

Starbird Chicken is based in the United States and our primary data processing activities occur within the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our Services, you acknowledge and consent to the transfer of your personal information to the United States. We take appropriate safeguards to ensure that any international transfers comply with applicable privacy laws and that your information remains protected to a standard equivalent to the protections offered in your home jurisdiction.

If you are located in a jurisdiction that restricts the transfer of personal data to countries that have not been deemed to provide adequate levels of data protection, we will implement appropriate legal mechanisms to ensure your data is protected, which may include data processing agreements incorporating standard contractual clauses.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated by us, including links to social media platforms, delivery app partners, and payment services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We encourage you to review the privacy policies of any third-party websites or services you visit through links on our website. This Privacy Policy applies solely to information collected by Starbird Chicken through our own Services.

12. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals websites not to track your browsing activity. Currently, there is no uniform standard for how companies should respond to DNT signals. Our website does not currently alter its data collection practices in response to DNT signals. However, you can manage your tracking preferences through our cookie consent tool and browser settings, as described in Section 7.

California residents may also exercise their right to opt out of the sharing of personal information for cross-context behavioral advertising purposes using the mechanisms described in Section 6 and Section 7 of this policy.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes to this policy, we will:

  • Post the updated policy on this page with a revised "Last Updated" date
  • Send an email notification to registered users with an email address on file (for material changes)
  • Display a prominent notice on our website homepage or during your next login

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes to this policy constitutes your acceptance of the updated terms.

14. Filing a Complaint with a Data Protection Authority

If you believe that we have not handled your personal information in accordance with applicable privacy law, you have the right to file a complaint with the relevant data protection or consumer protection authority.

14.1 For California Residents

California residents may file a complaint with the California Privacy Protection Agency (CPPA), which oversees enforcement of the CCPA/CPRA:

14.2 For All U.S. Consumers

All U.S. consumers may file complaints related to unfair or deceptive trade practices with the Federal Trade Commission (FTC):

We encourage you to contact us first so that we have the opportunity to address your concerns directly before you file a complaint with a regulatory authority.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team. We are committed to addressing your inquiries promptly and transparently.

When contacting us regarding a privacy rights request, please include your full name, email address associated with your account, the nature of your request, and any supporting details that will help us verify your identity and process your request efficiently. We will respond to all verified privacy inquiries within the timeframes required by applicable law.